OUR STANDARD
We sell operating availability
We don't sell spare parts. We don't sell repairs. We don't sell workshop hours. Every turbocharger that leaves our hands means a vessel sailing again, a plant producing again or a locomotive back in service.
OUR MISSION
Less downtime, more reliability
We help our customers keep their engines available through specialist turbocharger services. Every intervention has the same purpose: to cut the equipment's downtime and raise its reliability.
Our work has a direct impact on the continuity of our customers' business. That is why what is really being bought is trust — and why we are not just a workshop but a technical partner for the whole service life of the unit.
11Own stations
4Continents
24/7Emergency line
WHAT WE OFFER
Five pillars
This is what the service rests on, and what we can be measured against.
01Technical specialisationA team with long experience across turbochargers from many manufacturers and models, not a single brand.
02Speed of responseEngine downtime costs money by the hour. 24/7 emergencies, fast diagnosis and planning built around shortening the stop.
03QualityStandardised procedures and checks on every job, with a management system certified to ISO 9001:2015 and ISO 14001:2015 by Bureau Veritas.
04FlexibilityIn the workshop, in port, on board or simply supplying the part: the solution fits the customer's operation, not the other way round.
05Long-term relationshipThe goal is not to close one job but to be the customer's reference supplier for years.
PRINCIPLES
What governs every job
They apply equally in the workshop and across a negotiating table.
- Safety comes first
- Commitment to quality
- Deadlines are met
- Transparency in communication
- Customer focus
- Continuous improvement
- Teamwork
- Every commitment made must be one we can keep
LIMITS
What we will not promise you
Almost anyone can claim to be fast and reliable. This is what we do in order to be.
—A date we haven't validatedWe do not confirm a delivery date before Operations has validated it.
—A part we haven't checkedWe do not call a part available without having checked stock and lead time.
—A repair we haven't assessedWe do not state that a repair is viable before the unit has been technically assessed.
—A figure we can't evidenceWe do not promise cost savings or performance gains we cannot evidence.
Credibility is one of our main assets. We would rather tell you that an answer needs checking than give you an inaccurate one.
NOR DO WE TALK DOWN THE COMPETITION, HIDE A PROBLEM, OR LEAVE AN ENQUIRY UNANSWERED.